How these terms and conditions apply to our contract
We consider these terms and conditions (the “Terms”) and our prices to set out the entire agreement between you and us for the supply of our services to you. Only these Terms shall apply to our contract with you. Please check that the details in these Terms and your Booking Request are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we can only accept responsibility for statements and representations made in writing by our authorised employees and agents. Please ensure that you read and understand these Terms before you submit your Booking Request. You may only request a booking if you agree to these Terms. By submitting a Booking Request you are deemed to have agreed to and accepted these Terms. This does not affect your statutory rights as a consumer.
Glenmore Campsite (referred to as “Glenmore Campsite/we/our/us/Site”) sells camping and caravanning holidays via www.glenmore-campsite.com (the “Website”), by telephoning the Campsite and direct at the Campsite. Any person wishing to make a booking via any of these methods (referred to as “you/your”) acknowledges that such booking is made subject to these Terms. We reserve the right to change these Terms at any time. Any such changes will take effect immediately when posted on the Website, at the Site, or otherwise brought to your attention. It is your responsibility to read the Terms each time you submit a Booking Request and any such request shall signify that you have accepted to be bound by the latest set of Terms. A copy of the latest set of Terms is available on the Website and upon request. In addition to these Terms, there may be specific rules and regulations that apply to the Site. Please contact the Site Manager in advance of your arrival if you require further details of any site-specific rules and regulations.
Making a Booking
You can either book online or direct with the site. Please have details of all party members when making a booking. Please check your confirmation as Glenmore Campsite cannot be held responsible for errors in information provided at the time of booking.
Bookings are not transferable to another party. When making a booking you agree that you or at least one member of your party is eighteen years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms and you agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you. Advance bookings are subject to minimum stays. These vary by season and are for a minimum stay of three nights if the booking is over an English or Scottish Bank Holiday. Please refer to our Website for further details. Subject to availability, one night bookings maybe taken during any season when made directly on arrival on-site and not booked in advance. Any group bookings must be made directly with the Site and are at the discretion of the Site Manager. The maximum stay allowed is 28 days, after which time your pitch must be vacated for 24 hours before you can return to the same site. This limit may be less at certain times at our discretion. All sites are to be used for recreational camping only.
The prices advertised are accurate at the time of booking. Prices can increase or decrease and Glenmore Campsite reserves the right to make such changes. Customers are advised to check the Website for the most up to date information including our latest promotions, deals and discounts. Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking. The prices are based on a daily rate unless otherwise stated. Prices include VAT at the current prevailing rate. Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time prior to payment of the final balance. Prices do not include any additional services, features and facilities unless expressly stated. Pitch prices are for two people. Extra adults and children (aged 5-16 years old) can be added to your booking up to a maximum of eight. Children under five years old go free, however they do count as part of the party for all other purposes. To accommodate more than six adults on a pitch prior permission of the Site Manager. Promotions, deals or discounted offers are provided at the discretion of Glenmore Campsite. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.
These include pup tents, gazebos (no larger than 3m x 3m), double awnings (no larger than the width or length of your caravan), large trailers (over 1.20m) and an additional car. Glenmore Campsite allows you to book one extra per pitch, subject to conditions. The unit and all pitch extras must fit within the boundary of the pitch booked either 8m x 5m. If the unit and all extras exceed the pitch boundary an additional pitch must be paid for. Prices for pitch extras are set out in our web site. Pitch extras must be paid for at the time of booking as we cannot guarantee that there will be space. The Site Manager reserves the right to ask you to remove any windbreaks or gazebos.
Pup Tents – Pup tents are free of charge and must be no larger than 2m x 1.5m. Pup tents may only be used by up to two children from 9 years to 15 years and the tent must be erected in the boundary of the pitch of the accompanying unit. A pup tent can be in addition to a payable extra as long as all ancillary units fit within the pitch boundary.
Gazebos – Gazebos up to 3m x 3m are classed as a pitch extra and are charged at a rate of £10 per night. Gazebos must be pre-booked on all occasions. Gazebos are not permitted during Bank Holiday season periods. Bookings of two Gazebos or Event Tents (a Gazebo over 3m x 3m) will incur a full pitch price charge. All Event Tents are subject to site manager approval regardless of whether or not they are pre booked.
Visitors are welcome on site, but we ask that there are no more than 2 adult visitors (and any associated children) per pitch. Any visitors will need to depart by 9.30pm. We ask that visitors remain respectful of other campers whilst on site and that large groups don’t gather.
Payment for bookings can be made by Credit or Debit Card. For bookings of three nights or less, the full cost of the stay is payable at the time of booking. For bookings of four nights or more, a non-refundable deposit of 25% of the total cost of the booking is payable at the time of booking, with a minimum payment of £25 due. If the booking is worth less than £25, full payment is due at time of booking. The balance of the price is payable 14 days before you arrive at the site, you will be sent a payment link via email to complete the payment. Full payment will be required at the time of booking if the period of your stay encompasses a UK Bank Holiday Weekend or for a duration of three days or less. Information about features, facilities and services near the Site, is, to the best of our knowledge and belief, accurate at the time of publication of the brochure and Website, however Glenmore Campsite cannot guarantee that these services, features and facilities will be available during your stay. All information on the website regarding prices is accurate as at the time of publication but may be subject to change.
Pitches and Units
The price of your unit is as detailed at time of booking on our website. The prices for additional extras and services are also contained in our website. Unit – A standard unit is a tent, trailer tent, caravan, campervan or motorhome and one car up to a maximum of 8m x 5m, inclusive of guy ropes. (A motorhome may tow a car with an A –Frame; however transporting the car on a trailer will deem the trailer to be a pitch extra). A trailer as a pitch extra is charged at £5 per day. As a guide any unit designed to sleep more than 6 will not fit on a standard pitch. Customers with a tent, caravan, motorhome etc. designed to sleep more than 6 must be booked directly with the site to be certain that the unit can be accommodated.
Standard Pitch – An undefined pitch to station your Unit on. The cost of the pitch includes the first two people in the party. This does not include electric hook-up. Space for one single attached awning or one toilet tent or a small trailer is also included in the two-person pitch price. One car (or motorbike) may accompany all units on the pitch. Additional cars (or motorbikes) will be charged for at £5 per day, but may not be situated directly on the pitch.
Electric Pitch – A Grass or Hardstanding pitch and includes electric hook-up. An electric pitch may be on grass or hard standing.
Select Pitch – Prime location pitch, specially selected position on the campsite. Vehicle Conversions Sleeping in cars or vans is not permitted unless the vehicle has side windows and a specially designed internal sleeping accommodation, such as fully reclining seats. A tent attachment for clothes changing purposes must be erected whenever a car/van is being used for sleeping purposes. Any windows in such units should have adequate curtains or blinds to ensure privacy. If you are in any doubt whether your vehicle will be allowed on our site, please contact us with photos of your conversion for approval via email@example.com. Sign written towing vehicles are permitted on site provided campers are not trading or working from site, however you may be asked to park your vehicle away from the pitch. We do not allow horse boxes or ladders to be present on your pitch.
Cancellation and changes to your booking
Our Rights to Cancel
We may exercise Our discretion and cancel the contract for any Services and products at any time with immediate effect, including if you are in breach of the Site Policy.
Loss of Deposit
If you cancel your stay at any point after booking you will lose your deposit already paid. This will be either: 25% of the total cost of each stay within the booking with a minimum payment of £25 being due, whichever is the greater amount OR if less than £25 was paid at the time of the booking, you will not be entitled to receive a refund of the money already paid.
Cancellation within 7 days of arrival for a booking of 3 nights or less you will forfeit all money paid. For a booking which includes a Scottish or English Bank Holiday you will forfeit all money paid. For a booking of 4 nights or more which does not include a Scottish or English Bank Holiday, you will forfeit 25% of the total cost of the stay . If less than £25 was paid at the time of booking, you will not be entitled to receive a refund of the money paid.
Unfortunately, in some circumstances Glenmore Campsite may have to cancel your booking. In these circumstances we will offer you a full refund of any sums paid or the option of an alternative pitch/site of a comparable standard (with you paying any additional cost or receiving a refund in respect of a price difference). No other compensation is available. If you want to amend your booking, you must notify Glenmore Campsite as soon as possible. Subject to availability, amendments to your booking can be made up to three days before your arrival at the Site. If you wish to transfer your booking to another date, we will use our reasonable endeavours to satisfy your request wherever possible subject to availability and payment of the correct fees. Transferred dates must be within the same booking season.
Arrival and Departure
It is important that you report to the Site Reception on arrival, before pitching and pay any outstanding balance on your booking and any additional fees. Arrival times on-site are between midday and n 8pm all year round. If you wish to arrive out with these times, please call the Site on the morning of your arrival and they will do their best to accommodate your request, but this cannot be guaranteed. Please also inform the Site if you are likely to arrive late. For advance bookings, if not notified otherwise, your pitch will be held 8pm on the day of your arrival, after which it will be put up for re-sale and your booking treated as a cancellation with your monies retained. Pitches must be vacated by 11am on the day of departure unless otherwise agreed with the Site. Departures after 11am are subject to availability, prior agreement with the Site and a charge of £3 per pitch. Pitches can only be extended until 3pm.
Management and Behaviour on-site
Glenmore Campsite fully supports its Site Managers and teams in dealing with matters of policy and site operation at their sole discretion when the need arises. In placing a Booking Request you agree that you and your party will at all times comply with the requests of the Site Managers and their teams. As the person booking the holiday, you are responsible for the behaviour of all members of your party whilst on the Site. Any wilful damage to the Site will result in you being asked to immediately leave the Site and may result in action being taken against you or members of your party. If you are asked to leave under these circumstances, no monies will be refunded.
Our customers visit our site to enjoy the peace and tranquillity of the Forest. If anyone does not respect this, the Site Manager and their team reserve the right to refuse admission or ask them to leave the site at any time. If you are asked to leave under these circumstances, no monies will be refunded. The Site Manager reserves the discretion to ask any customer for a security bond regardless of party size. This will be refunded in full at the end of your stay unless, in the opinion of the Site Manager, you have displayed unreasonable behaviour (this includes but is not limited to, excessive noise, wilful damage to the Site or other people’s property and abuse of our staff).
To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 10:00pm. No music is allowed on site after 10.00pm. No driving allowed on site after 10:00pm. To protect our forests, the burning of wood is strictly prohibited. Charcoal only non-disposable BBQs are allowed, provided they are raised off the ground. BBQs must be extinguished by 10.30pm. Open fires, fire pits and rope swings are also prohibited. No structures can be tied or secured to trees or vegetation. Any structures that are or are judged to be causing damage to the site will be taken down or removed. The site team reserve the right to do so without prior consent and entirely at the site teams’ discretion. Dogs are welcome on our campsite. Dogs must be kept on leads at all times and any fouling must be collected and disposed off. A maximum of three dogs per pitch are permitted on-site. If there is an incident on-site involving your dog, please note that you may be asked to leave the site immediately.
We want you to have an enjoyable stay. Should you have cause for complaint, please contact our Site Manager immediately who will try to resolve your complaint and advise you of our complaints policy. We ask you to note that if you do not give us the opportunity to resolve the problem by reporting it on-site, we may not be able to deal with any complaint after you have left the site and your rights to claim may have been reduced or forfeited.
Please read this section as it is important that you understand what you are agreeing to.
Nothing in this section limits or attempts to limit our liability for:
• Death or personal injury caused by our negligence; or
• Fraud or fraudulent misrepresentation; or
• Any breach of the obligations implied by Section 2 of the Supply of Goods and Services Act 1982; or • Losses for which it is prohibited in Section 7 of the Consumer Protection Act 1987 to limit liability; or
• Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
Subject to the matters detailed above, if we fail to comply with these Terms, we shall not be responsible for any losses that you suffer as a result, except for those losses which we could reasonably foresee would result from our failure to comply with these Terms. In addition to the above, we shall not be responsible for any:
• Loss of income or revenue;
• Loss of business
• Loss of anticipated savings
• Loss of data.
Our maximum liability shall be no more than to refund the amount paid by you for the stay. As our site is located in the forest environment, we do not accept responsibility for any damage, injury or inconvenience caused by plants or wildlife. Glenmore Campsite does not accept responsibility for anything that adversely affects your stay that is outside of our control. These circumstances are known as ‘Force Majeure’ events and are circumstances that Glenmore Campsite could not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease, COVID-19 and all other similar events outside of our control. Glenmore Campsite will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.
Other Important Information
Any photographs, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogue, or brochures or on our Website, are issued or published solely to provide you with an approximate idea of our Sites and services. They do not form part of the contract between you and us. If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the Term will, to that extent only, be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law. If we fail at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. Any waiver of a default by us does not mean that we will automatically waive any subsequent waiver by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contract (Third Party Rights) (Scotland) Act 2017. You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms. These Terms and any non-contractual obligations relating to these Terms shall be governed by and interpreted in accordance with Scots law. You and we both agree to the exclusive jurisdiction of the Scottish courts.