Cancellation and changes to your booking
Our Rights to Cancel
We may exercise Our discretion and cancel the contract for any Services and products at any time with immediate effect, including if you are in breach of the Site Policy.
Loss of Deposit –
If you cancel your stay at any point after booking you will lose your deposit already paid. This will be either: 25% of the total cost of each stay within the booking with a minimum payment of £25 being due, whichever is the greater amount OR if less than £25 was paid at the time of the booking, you will not be entitled to receive a refund of the money already paid.
Cancellation within 7 days of arrival for a booking of 3 nights or less you will forfeit all money paid. For a booking which includes a Scottish or English Bank Holiday you will forfeit all money paid. For a booking of 4 nights or more which does not include a Scottish or English Bank Holiday, you will forfeit 25% of the total cost of the stay . If less than £25 was paid at the time of booking, you will not be entitled to receive a refund of the money paid.
Unfortunately, in some circumstances Glenmore Campsite may have to cancel your booking. In these circumstances we will offer you a full refund of any sums paid or the option of an alternative pitch/site of a comparable standard (with you paying any additional cost or receiving a refund in respect of a price difference). No other compensation is available. If you want to amend your booking, you must notify Glenmore Campsite as soon as possible. Subject to availability, amendments to your booking can be made up to three days before your arrival at the Site. If you wish to transfer your booking to another date, we will use our reasonable endeavours to satisfy your request wherever possible subject to availability and payment of the correct fees. Transferred dates must be within the same booking season.